Ace565's Privacy Policy – Your information is completely secure

As a responsible online gaming platform, ace565 treats the privacy of your personal data with the utmost importance. This Privacy Policy explains what data ace565 collects, how it is used, and how it is kept secure.

By using the ace565 website or mobile app, you consent to this Privacy Policy. ace565 respects your trust and follows international data protection standards.

This policy applies to all of ace565's digital platforms — the ace565 website, ace565 mobile app, and any related digital services. ace565 reserves the right to update this policy at any time.

Ace565 collects data in several ways. Below is a detailed breakdown of how ace565 collects your information:

1. Registration & Account Information:

• Full name, date of birth, email address, and phone number.
• Username and password created by the user (encrypted).
• National ID or other valid identity documents for KYC verification.
• Address and country of residence.

2. Financial Transaction Information:

• Deposit and withdrawal amounts and dates.
• Mobile banking number (Mobile Banking, Nagad, Rocket).
• Transaction history and status.

3. Technical & Usage Information:

• IP address, device type, and operating system.
• Browser information and session data.
• Gaming history and activity logs on the ace565 platform.
• Browsing data collected through cookies and tracking technologies.

Ace565 uses the data it collects for the following purposes:

Ace565 never sells your data to advertising networks or uses it for marketing purposes outside of ace565's own services.

Ace565 stores your data on secure, encrypted servers that operate in accordance with international security standards and undergo regular security audits.

• Account Information: Retained for a minimum of 5 years while the account is active and after closure.
• Financial Transaction Data: Retained for a minimum of 7 years due to legal compliance requirements.
• Gaming Log: Typically retained for up to 2 years.
• Cookie Data: 30 days to 1 year, depending on the type.

Once the retention period expires, ace565 deletes your data securely, unless a longer retention period is required by law.

Ace565 never sells your personal data to third parties. However, ace565 may share data in the following limited circumstances:

• Payment Processor: Necessary information is shared with payment providers such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• Regulatory Authority: Data may be disclosed to relevant authorities where required by legal obligation.
• Technology Service Provider: With partners who manage ace565's servers and technical infrastructure.
• Fraud Investigation: To assist in investigations related to money laundering or other financial crimes.

Ace565's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help ace565 improve your experience.

Types of cookies ace565 uses:

• Essential Cookies: To maintain login sessions and ensure security on ace565. ace565 cannot function properly without these.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To analyze usage patterns on the ace565 platform and improve our services.

You can disable cookies through your browser settings, though this may limit some features on ace565.

Ace565 believes every user should have full control over their own data. You have the following rights on ace565:

• Right to Access Information: You can request to know what data ace565 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances. However, some data must be retained due to legal obligations.
• Data Portability: You can request to export your data in a standard format.
• Marketing Opt-Out: You may request to stop receiving promotional messages from ace565 at any time.

To exercise any of these rights, contact ace565's support team. ace565 typically processes such requests within 30 days.

Ace565's services are intended strictly for users aged 18 and above. ace565 does not knowingly collect personal data from minors.

If a minor registers on ace565 and this is identified, the account will be immediately closed and all collected data will be deleted.

If you become aware that a minor has created an account on ace565, please contact ace565 support immediately.

Ace565 uses industry-standard security technology to protect your data. ace565's security measures include:

• 256-bit SSL Encryption: All data transfers occur through fully encrypted channels.
• Two-Factor Authentication (2FA): Option to enable 2FA as an additional layer of security.
• Firewall & DDoS Protection: Advanced server-level intrusion prevention systems.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Password Hashing: Passwords are never stored in plain text — only encrypted hashes are retained.

However, no method of transmission over the internet is 100% secure. ace565 therefore recommends that you use a strong password for your account and never share it with anyone.

Ace565 reserves the right to update or modify this Privacy Policy at any time. For significant changes, ace565 will endeavor to notify members in advance by email or platform notification.

Continued use of ace565 after any changes constitutes your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed of the latest policy.

For any questions, concerns, or complaints about this Privacy Policy, please contact ace565's support team:

• Email: [email protected]
• Live Chat: Live chat support is available directly on the ace565 platform.
• Support Hours: 24 hours a day, 7 days a week.

Ace565 takes all privacy-related complaints seriously and typically responds within 7 business days.